1. Parties and Acceptance
This Service Agreement governs access to and use of services, software, websites, and mobile applications provided by Henan Lingtuo Information Technology Co., Ltd. By using our services, you confirm that you have authority to accept this agreement on behalf of yourself or your organization.
2. Service Portfolio
Services may include, without limitation:
- Artificial intelligence technology consulting services.
- IoT technology research, development, and application services.
- Network engineering, low-voltage engineering, and security system engineering design and construction.
- Installation, maintenance, and sales of intelligent equipment.
- Sales of office automation equipment, electromechanical equipment, firefighting equipment, labor protection supplies, and building materials.
- Enterprise management consulting and business information consulting.
- Supply chain management services.
- Big data information consulting.
- Digital transformation technical services.
- Development, publication, and operation of mobile management applications.
3. Mobile Applications and App Marketplace Terms
Applications distributed through Google Play, Apple App Store, and other channels remain subject to this agreement and platform-specific terms. Where there is a conflict, mandatory platform rules apply to marketplace operations. You agree to comply with application store policy requirements, age ratings, payment rules, and local legal restrictions.
4. Scope of Work and Delivery Model
- Specific deliverables, milestones, acceptance criteria, and deployment targets are defined in project statements, quotations, or signed orders.
- Customer cooperation, environment readiness, and timely decisions are required to meet delivery timelines.
- Delays caused by missing dependencies, third-party failures, or force majeure may adjust schedules.
5. Fees, Billing, and Payment
- Fees and payment schedules are defined in commercial documents.
- Taxes, duties, and transaction costs are handled according to applicable law and contract terms.
- Late payments may result in service suspension where legally permissible and contractually stated.
6. Customer Responsibilities
- Provide accurate information, lawful data, and authorized access to required systems.
- Use services in compliance with laws, regulations, and third-party rights.
- Maintain confidentiality of account credentials and access keys.
- Promptly report suspected security incidents or unauthorized use.
7. Acceptable Use and Prohibited Conduct
You must not use our services to perform unlawful surveillance, fraud, malicious interference, unauthorized access, intellectual property infringement, distribution of harmful code, or any conduct that violates applicable law, policy, or contractual obligations.
8. Data Protection and Privacy
Data handling is governed by our Privacy Agreement and project-specific data processing terms. For personal data processing on behalf of customers, role allocation (controller/processor or equivalent) is defined in contractual documentation. Each party must fulfill its legal obligations under applicable privacy law.
9. Advertising and Monetization Terms for Apps
For mobile applications using ad monetization, supported ad technologies may include Google AdMob, Google Ad Manager, AppLovin MAX, Unity Ads, ironSource, Meta Audience Network, Pangle, Mintegral, Vungle/Liftoff Monetize, Chartboost, InMobi, Start.io, Moloco, and other approved providers. Ad formats may include app open, rewarded video, interstitial, banner, and native placements.
Ad implementation must comply with platform policy, age suitability requirements, and regional consent obligations. You are responsible for lawful campaign configuration and truthful disclosures where you control content or data inputs.
10. Intellectual Property
- Pre-existing intellectual property of each party remains with that party.
- Custom deliverables, source materials, and usage rights are governed by the relevant signed commercial agreement.
- Unauthorized copying, reverse engineering (except as legally allowed), or redistribution is prohibited.
11. Third-Party Services and Dependencies
Services may rely on third-party platforms, SDKs, app marketplaces, cloud vendors, telecommunications providers, and external APIs. Availability and policy changes by third parties may affect service behavior. We are not responsible for third-party services outside our control, except as required by law or explicitly agreed in writing.
12. International and Regional Compliance
Service delivery is designed to align with major legal frameworks relevant to operations in Europe and North America and other markets, including data protection, cybersecurity, consumer law, export controls, and industry-specific requirements. Customers remain responsible for legal suitability of service use in their jurisdictions and business sectors.
12A. Correspondence Matrix: Service Operation and Policy Adaptation
- App marketplace distribution terms correspond to Google Play and Apple App Store policy structures for publishing, metadata, age rating, and compliance declarations.
- Privacy and data processing obligations correspond to applicable country or regional law, including GDPR/UK GDPR, U.S. state privacy laws, PIPEDA, LGPD, APPI, PIPA, PDPA, and equivalent legal frameworks.
- Advertising monetization terms correspond to legal and platform requirements for consent, transparency, and age-aware ad serving.
- Ad format operations correspond to policy expectations for app open, rewarded video, interstitial, banner, and native inventory.
- Service deployment obligations correspond to regional cybersecurity, consumer protection, and industry obligations applicable to each client use case.
13. Warranties and Disclaimers
Except as explicitly stated in signed agreements, services are provided on an "as available" and "as configured" basis. We strive for reliable and professional delivery but do not guarantee uninterrupted operation under all conditions, especially where third-party or network dependencies are involved.
14. Limitation of Liability
To the maximum extent allowed by law, neither party is liable for indirect, incidental, special, exemplary, or consequential damages, including lost profits, business interruption, or reputation loss, unless otherwise specified in a signed contract. Aggregate liability limits, where applicable, are set in the governing commercial agreement.
15. Indemnification
You agree to indemnify and hold harmless Henan Lingtuo Information Technology Co., Ltd from claims arising from your unlawful use of services, your breach of this agreement, or your infringement of third-party rights, to the extent permitted by law.
16. Term, Suspension, and Termination
- This agreement remains effective while services are used or active contracts are in force.
- We may suspend or terminate access for material breach, legal risk, non-payment, or security threats where permitted.
- Upon termination, provisions on confidentiality, liability, payment obligations, and legal compliance survive as applicable.
16A. Service Levels, Incident Handling, and Continuity
- Target service levels, response windows, and escalation channels are defined in the relevant commercial agreement.
- Incident severity models may be used to prioritize handling and communication cadence.
- Planned maintenance windows may be scheduled with advance notice where operationally feasible.
- Business continuity and recovery expectations are defined based on service type and customer requirements.
16B. Change Management
- Scope, architecture, or compliance-impacting changes may require formal change requests and schedule updates.
- Emergency changes required for security or legal compliance may be applied with expedited governance.
- Customer-requested changes may affect delivery milestones, fees, and acceptance timelines.
17. Governing Terms and Dispute Handling
Dispute procedures, governing law, and venue are determined by the signed contract applicable to each service engagement. If no specific contract applies, dispute handling will follow applicable conflict-of-law principles and mandatory legal requirements.
18. Contact Information
Henan Lingtuo Information Technology Co., Ltd
Address: No. 1-A118, Building 1, Second Village Collective Economic Industrial Park, Emperor Temple Township, Linying County, Luohe, Henan, 462000, China
Business Support: support@hnLingtuo.com
Key Accounts: dingyi1@hnlingtuo.com
Website: https://hnLingtuo.com
